Two weeks later he turned up and agreed the mattress was faulty and probably couldn't be repaired, he asked me to leave the room so he could carry on with his work. However, Hypnos wanted another 'independent' inspection. We duly waited for the shop to send out a technician, he agreed there was a problem.
#Hypnos bed cost upgrade
(We bought the Hypnos Orthocare 8 thinking it would be an upgrade and do us a long time.) I found my paper work and was pleased to see we had a '10 year guarantee'. I then swapped the mattress with the one in the spare room our previous mattress ( after the JL one) which is a Sealy and although bought in 2016 is as good as new. I reported the issue to the retailer who responded promptly.Due to lockdown no inspection could be carried out for several weeks of course.
#Hypnos bed cost Patch
It wasn't particularly cheap but not a patch on our previous John Lewis mattress as it transpires. We will need to contact the supplier after lockdown to find out what our options are. I now realise that with a 'no turn' you are getting essentially half a mattress, but I digress. We bought a hypnos 'no turn' mattress with a 10 year guarantee it seemed OK at first but after two years we started to find it more and more uncomfortable.
Hypnos 10 year guarantee turns out very difficult to claim on. So if you are thinking about a Hypnos mattress please be aware that even top of the range mattresses leave the factory with faults that a ten year old could spot, totally unacceptable even on a £200 mattress let alone one costing ten times that! Would love to hear an explanation!
However, the mattress was never returned to Hypnos, it was sold off as a customer trial mattress! (I definitely didn’t try it) Totally surprised that Hypnos didn’t want to see a brand new sub quality mattress which had been inspected on the production line and passed as perfect. So lucky that I did inspect the mattress as I found several faults including a large hole! Mynextmattress collected the mattress a few weeks later and I received a full refund.
#Hypnos bed cost driver
Please don’t contact Premier Inn, as Premier Inn is not responsible for the manufacturing, sale or supply of the mattress or bed.I recently purchased a Hypnos Willow Natural Sublime Double Mattress RRP £2,331 from Mynextmattress, The mattress arrived quickly after my order was placed, but before the delivery driver left I inspected the mattress just to ensure that there wasn’t any damage which I would be held responsible for at a later date. The cost of any remedial action will be borne by Hypnos for up to five years from the delivery date, including transport costs to any UK mainland or Northern Ireland address.
If the mattress or bed is found to have a manufacturing defect, then Hypnos will provide a new, equivalent product and remove the old product. You’ll need to provide proof of purchase, including your unique order reference number and date of purchase, plus a full description of the problem.ĭepending on the nature of the problem, Hypnos may organise for an independent third-party inspection company to visit your home and carry out a full review.
To register any problem, you’ll need to report the problem directly to the Hypnos Contract Beds customer service team by email, including supporting photographs to illustrate your concern. Hypnos’ guarantee is to rectify or replace your mattress or bed. This is a five-year guarantee against manufacturing faults, and the guarantee started on the day your mattress or bed was delivered. Your bed comes with a five-year guarantee from Hypnos.
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